Visitor data for Queensborough visit planning
You can browse this guide to plan a trip to Starlight Casino New Westminster at 350 Gifford Street in Queensborough — Locations, Games and dining, Promotions and loyalty, Play online, and Questions answered pages — without PlayNow sign-in, deposits, or Encore enrolment on this domain. This Privacy Policy covers visitor data on this guide only, not Gateway property patron files or BCLC PlayNow player accounts. Site rules: Terms of Use.
1. This Gifford Street guide — not property or PlayNow privacy
Three separate privacy worlds apply when you read about Starlight in New Westminster:
- This guide — visitor browsing data on these pages. That is what this policy covers.
- Gateway property operations— patron conduct, Guest Services, on-property programmes, and venue enquiries at Gifford Street. Those records follow Gateway's property privacy practices, not this document.
- BCLC PlayNow— player registration, deposits, withdrawals, geo checks, and account files on BC's regulated online channel. Those follow BCLC's PlayNow privacy policy, not this document.
We do not operate PlayNow accounts, process Encore enrolment, accept deposits, or run Guest Services on this website. Questions about site rules belong in the Terms of Use. Questions about data boundaries start in section 2 below.
2. What we collect here — and what we never handle
What we never handle on this domain. We do not collect, store, or process PlayNow player account data: no login credentials or passwords. No deposit or withdrawal records. No Equifax verification uploads. No Game Break enrolment. We do not collect Encore Rewards enrolment data: no card numbers, tier status files, or redemption requests. There is no PlayNow sign-in form, cashier, Encore sign-up, or Guest Services desk on this domain. If you entered PlayNow credentials here, contact us per section 8 — we should not have them. Site rules: Terms of Use section 2.
What we do collect on this guide. Technical browsing data and messages you choose to send — detailed in section 3. We do not sell personal information to data brokers or unrelated marketers.
3. Logs, cookies and messages you send us
Queensborough trip planning here means opening static sections — Locations, Games and dining, Promotions and loyalty, Play online, Questions answered — without PlayNow login or Encore enrolment on this domain.
Email (or a form we add later) delivers whatever you type: name, email, message — parking from Questions answered, hours fixes for Games and dining, PlayNow sunset timing from Play online.
Hosting may capture IP (often shortened or anonymised), browser and device hints, page path, inbound link, and timestamp so pages stay served and misuse is visible — not linked to PlayNow account numbers or Encore tier data.
Optional analytics sums guide-wide traffic and errors, not one visitor's play habits. Essential cookies handle security or consent storage. Analytics cookies, if active, stay aggregate. Browser controls can block them. HTML pages should still render. Retargeting ads stay off unless we switch them on and amend this policy.
4. Why we keep visitor information
Visitor data keeps Queensborough planning pages accurate and online — server lines show whether Locations load after a deployment, bots hammer Play online, or access looks off. Emails (group bookings, outdated Encore copy flags) stay until answered and, where useful, folded into page updates.
No gambling profiles, no broker sales, no passing guide histories to BCLC or Gateway for marketing. Service providers host, email, or analyse under safeguards like this policy. We disclose when law requires. Reasonable security for a static site — do not email PlayNow passwords here. Outbound clicks may carry a standard HTTP referrer. We do not pipe guide data to operator systems.
5. PlayNow, BCLC and channels you leave for
Pages on this guide link to destinations we do not control:
- BCLC PlayNow— BC's regulated online channel for registration, deposits, and player files
- BCLC and provincial regulators — GameSense, Game Break, and compliance resources
- Gateway property communications — visit, dining, and event enquiries for Gifford Street
- Responsible-gambling and support resources
The Play online page explains how PlayNow and linked Encore tiers work — but when you follow a link to register, deposit, or play, you leave this guide and BCLC's privacy policy applies, not ours. We are not responsible for how third parties handle registration, payments, KYC, marketing cookies, or account data on PlayNow or property systems. Confirm 19+, BC residency, and current PlayNow rules before registering. Outbound-link liability: Terms of Use section 4; this section owns the data angle.
6. Access, correction and complaints under PIPEDA
Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and provincial privacy statutes govern personal information on this Gifford Street guide. We gather only what visit-planning operations reasonably need.
Ask to review your file, correct a wrong email in a past message, or remove consent-based data via section 8 routing. We confirm identity before releasing or amending records. Section 7 may require keeping some items after a removal ask.
Unresolved issues can go to the Office of the Privacy Commissioner of Canada (priv.gc.ca). Orientation only — not legal counsel.
7. How long we keep information
Server logs— entries showing someone opened Locations or errored on the Mobile app page — roll off on our host's schedule once no longer needed for security or troubleshooting, unless a legal hold applies.
Email enquiries (parking from Questions answered, visit corrections) stay while we resolve them, then delete or anonymise unless law requires longer. Aggregate analytics may outlast raw logs because they no longer identify you. Deletion under section 6 is honoured where possible. Legal, dispute, or security duties may require longer retention.
8. Under-19s, changes and how to reach us
Minors. This guide covers gambling-related content for 19+ BC adults. It is not directed at anyone under 19. We do not knowingly collect personal information from minors. If you believe a minor contacted us, notify us and we will delete the information.
Changes. We may update this policy. The effective date at the top changes when we do. Continued use after an update means you accept the revised version. Privacy changes stay here — not merged into the Terms of Use.
Contact routing:
- Privacy and PIPEDA requests for this guide only— use the contact method in this site's footer when one is published for guide privacy enquiries
- Starlight New Westminster visits — dining reservations, group or RV parking, filming: info.starlight@gatewaycasinos.ca or (604) 777-2946 (property operations — not the guide privacy inbox)
- PlayNow accounts, deposits, withdrawals, verification, Game Break — BCLC Customer Support and official PlayNow help only; this guide cannot access PlayNow systems
- Terms of Use questions — Terms of Use section 7
- General guide questions — Questions answered page