This guide prepares BC adults for a trip to Starlight Casino New Westminster at 350 Gifford Street in Queensborough, or for reading about PlayNow and Encore Rewards before opening an account on BCLC's channel. You can browse arrival detail, floor and dining context, loyalty tiers, property history, phone access notes, and short FAQ answers — all without signing in, depositing, or enrolling Encore on this domain. Continued use means you accept these Terms and the Privacy Policy.
1. What this guide covers
The pages on this site describe one property — Starlight at Gifford Street — and how it connects to BC's regulated online channel. Typical uses:
- Before you drive over the Queensborough Bridge — parking, ID at the door, Guest Services, and a first-visit sequence on the Locations page.
- On the floor — slot and table counts, poker room hours, Solar Arena, and restaurant names on the Games and dining page; menus and reservations stay there, not here.
- Loyalty — Encore tier names, happy-hour windows, and sign-up at Guest Services on the Promotions and loyalty page.
- Background — Royal City Star riverboat through today's building on the History page.
- Online context — how PlayNow accounts, Encore linking, deposits, and withdrawals work in BC on the Play online page; phone browser and BCLC app paths on the Mobile app page.
- Quick scans — parking, hours, PlayNow sunset dates, and helplines on the Questions answered page.
Nothing here replaces a Guest Services conversation, a PlayNow cashier screen, or a BCLC advisor call. We publish planning context; you confirm live hours, promos, and eligibility before you travel or fund an account.
2. What these terms are — and what they are not
These Terms apply only to how you use this website.
Crossing the gaming entrance at 350 Gifford Street subjects you to Gateway's patron conduct, dress expectations, and staff directions — separate from this document. PlayNow registration, Equifax checks, deposit methods, and EFT withdrawals fall under BCLC's Player Agreement and help channels. Encore Rewards earning, tier review, and redemption rules sit in BCLC and CasinosBC program materials.
We do not run PlayNow accounts, move money, print Encore cards, or staff Guest Services on this domain. Prose here is background information, not legal, tax, financial, or gambling advice. Check current hours, game availability, promo amounts, and online eligibility with Gateway property communications, BCLC, or provincial regulators before you visit or play.
PlayNow sign-in, deposits, and balance disputes belong on BCLC's PlayNow channel, not in guide comments. Data this website collects is covered in Privacy Policy. Casino entry and PlayNow play require 19+ in BC. Helpline numbers sit on the Questions answered page under responsible gambling.
3. New Westminster focus — and the Starlight name elsewhere
Every visit page here assumes Starlight Casino New Westminster at 350 Gifford Street, New Westminster, BC — Gateway's Metro Vancouver site under BCLC oversight. BCLC conducts and manages provincial gaming. Gateway Casinos & Entertainment operates the property as a registered service provider.
Gateway also brands casinos Starlight at West Edmonton Mall, Alberta and Point Edward, Ontario. Those venues use different provincial ages, loyalty programs (My Club Rewards in Ontario), and visit logistics. We do not document them here — mixing Edmonton parking advice with Queensborough directions will send you to the wrong lot. More on name confusion: Questions answered page.
Encore earned on PlayNow ended 15 September 2026; PlayNow redemption ends 31 October 2026, 11:59 pm PT. Encore continued at BC Gateway casinos including on-property Starlight. Account walkthroughs and date context: Play online page.
4. PlayNow and BCLC — outside this website
Orientation on the Play online page and Mobile app page describes how linked Encore tiers, BC geo-checks, and BCLC app installs work — it does not open an account for you. Registration, funding, identity verification, and cash-out run entirely on BCLC systems. We cannot see your PlayNow profile, adjust a pending withdrawal, or enroll you in Game Break.
When you follow links out, you leave this guide for channels such as BCLC PlayNow (Player Agreement and cashier), GameSense and Game Break resources, Gateway property enquiries (info.starlight@gatewaycasinos.ca for Gifford Street visit questions), and provincial responsible-gambling lines. Each sets its own terms, privacy practices, and eligibility rules.
We do not control third-party sites, guarantee their uptime, or answer for bonus wording, geo blocks, or payment failures on external platforms. Confirm 19+, BC residency, and current PlayNow rules before you register. Data handling after you leave: Privacy Policy §5.
5. Accuracy limits and liability
We compile visit and program details from Gateway property updates, BCLC and PlayNow help pages, and publish Encore terms. Slot counts, kitchen hours, poker waitlists, and promo calendars change — treat time-sensitive lines as snapshots until you confirm with the property or BCLC.
The guide is offered as is, without warranty that every figure is complete or current. Canadian law limits how far we can be held responsible for losses tied to visit plans, loyalty expectations, or actions you take on PlayNow, BCLC, or other linked services — including reliance on outdated forum posts or old review sites. When sources disagree, trust BCLC, Gateway property communications, or provincial regulator publications over this guide.
Wrong hours, phone number, or program date on a page? Reach the guide contact listed in section 7.
6. Copyright and trademarks
Text, layout, and design on this guide are our copyright. Starlight Casino® and related marks belong to Gateway Casinos & Entertainment Limited or affiliates; we use them to identify the New Westminster property, not to claim ownership.
Linking to our pages is fine. Scraping, republishing large excerpts, stripping attribution, or presenting this site as Gateway's property portal or BCLC's PlayNow login is not.
7. Policy updates and contacts
We may revise these Terms. The effective date at the top changes when we do. Keep using the site after an update and you accept the revised version. Privacy revisions stay in the Privacy Policy only.
- Guide Terms— use the contact method in this site's footer when one is published for guide enquiries (not Gifford Street visit logistics or PlayNow account issues).
- Starlight New Westminster visits — dining reservations, group or RV parking, filming: info.starlight@gatewaycasinos.ca or (604) 777-2946.
- PlayNow accounts, deposits, withdrawals, verification, Game Break — BCLC Customer Support and official PlayNow help only.